Durham Region is once again celebrating its accessibility achievements via the 2022-2025 Multi-Year Accessibility Plan—a document designed to highlight the achievements of past accessibility plans and reports, while outlining efforts that will continue into 2025.

The elimination of accessibility barriers across Regional operations relate to attitudes, technology, policies, and procedures; as well as those involving physical accessibility to buildings, services and transportation. Achievements highlighted in this plan include:

  • Conducting a survey for the Multi-Year Accessibility Plan; asking residents to weigh in on accessible options for people with disabilities and taking note of their feedback.
  • Ensuring existing Durham Region websites and web content conformed to the Web Content Accessibility Guidelines 2.0 Level AA.
  • Placing a heightened priority on the myDurham 311 customer service modernization project, which strives to offer customers a single point of contact with consistent, seamless service—regardless of the method or device used. Highlights include:
    • Transitioned 25 Social Services telephone numbers into one number to create one single point of contact; and ensured voice prompts are easy to understand and follow.
    • Launched the myDurham 311 Smart Home Device Voice Service, which allows residents to access information about Regional services, and frequently asked questions, via Google Home or Amazon Alexa.
    • Launched more than 20 online eForms that allow customers to apply for services online, including the purchase of garbage bag tags.

Offering barrier-free access to facilities via the Workplace Modernization Project.

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